How our ECN works
Step 1: Request a Call
Browse our featured Experts or register (it's free!) to view our full directory of Experts. Once you've identified the Expert best suited to answer your specific questions, click on the "Request a Call" button on the profile of that Expert.
Step 2: Login to enter Call Request details
If haven't already registered, you'll be required to do so and to submit your credit card information and a direct telephone number before you can Request a Call. Your telephone number will not be shared and your card will not be charged until the call is completed. When you Request a Call, you will select how much of the Expert's time you'd like reserve (e.g. 15 min, 30 min or 60 min). You may also include background information about the purpose of the call and send an internal SMS-like message to the Expert to pinpoint a specific time to talk.
Step 3: Have a Discussion with your Expert
Once your Call Request has been submitted, it will join that Expert's call queue. Expect the Expert to call you at your designated time or no later than 5 days from the Call Request date. When your phone rings and you see "555-555-5555" on your Caller ID, pick up, listen to the instructions to accept the call, and then start talking with the Expert. The call will end automatically at the end of the reserved time -- it's pretty simple.
Other Helpful Information:
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